Frequently Asked Questions

Yes, you can modify your booking up to 24 hours before your check-in date. Simply log into your account, go to "My Bookings" and select the booking you want to modify. Additional charges may apply for changes.

You can book most services with just 24 hours advance notice. However, for peak seasons and special events, we recommend booking at least 7 days in advance to ensure availability.

We accept bKash, Nagad, Rocket, bank transfers, and our internal wallet system. You can also choose to pay cash on arrival for selected services.

Absolutely! We use bank-level security measures to protect your payment information. All transactions are encrypted and processed through secure payment gateways.

Refund policies vary by service and timing of cancellation. Generally, cancellations made 48+ hours in advance are eligible for full refunds, while last-minute cancellations may incur charges.

You can cancel your booking through your account dashboard or by contacting our support team. Log in, go to "My Bookings", find your reservation, and click "Cancel Booking".

• 7+ days before arrival: No charges
• 3-7 days before arrival: 25% of booking amount
• 1-3 days before arrival: 50% of booking amount
• Same day cancellation: 100% charges apply

Click "Register" in the top menu, fill out the required information including your name, email, phone number, and create a secure password. You'll receive a verification email to activate your account.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a reset link. Follow the instructions in the email to create a new password.

Register as a partner by clicking "Partner Registration" and provide your business details. Our team will review your application and contact you within 2-3 business days.

Commission rates vary by service type and booking volume. Generally, partners earn 10-20% commission on each booking. Contact our partnership team for detailed information.